Automated Google Review Collection for Service Businesses
Turn satisfied customers into 5-star Google reviews. FastForward automates timely review requests, intercepts unhappy feedback privately, and helps you rank higher locally.
FastForward's Review Collection Agent automates post-service customer feedback collection, routing happy clients directly to your public Google Business Profile review link while diverting unsatisfied feedback to private resolution forms to protect your reputation.
How it operates in your business.
Designed to fit directly into your daily workflow without switching software.
Set Review Trigger
Trigger review requests automatically when a job completes, a booking wraps up, or an invoice is settled.
Collect Feedback
The customer receives a clean, polite 1-to-5 star survey invitation formatted seamlessly for mobile devices.
Route Intelligently
Positive ratings (4-5 stars) route to Google Reviews; constructive ratings (1-3 stars) route to private resolution.
Built for accuracy, control, and peace of mind.
Smart Sentiment Routing
Protects your public rating by intercepting unhappy customers for immediate, private customer care resolution.
Direct Google Profile Links
Eliminates customer search friction by opening your verified Google Business review modal with a single tap.
Timed Automation Triggers
Sends review requests at the peak moment of customer satisfaction—right after a job completes or a payment settles.
AI Response Drafting
Generates thoughtful, SEO-rich responses to customer reviews that acknowledge client compliments in your brand voice.
Local SEO Boost
A steady influx of fresh, genuine customer reviews boosts your local Google Maps pack visibility and trust.
Customer Sentiment Analytics
Track feedback trends and identify recurring customer concerns from a unified dashboard view.
Frequently asked questions
Ready to put this agent to work?
Start free with no credit card required. Upgrade as your business expands.
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